Frequently Asked Questions - TSA Airport Transfers

FAQ

All the answers to your questions

Is the price I pay all inclusive?

Absolutely yes, the rate includes tolls, fuel, luggage, VAT!

When can I book?

You can book up to 90 minutes in advance, this will allow us to organize your transfers better and carry out our work better.

Where will I meet the driver?

In Italian airports you will meet the drivers in the arrivals hall, immediately after baggage collection, in a reserved area who will wait for you with a name sign, regarding the addresses and hotels at the collection point requested in the reservation, in the stations on the arrival platform or exit turnstiles, in the ports the driver will wait under the ship indicated in the reservation.

I booked at 10:00am but my flight, ship or train is late or early, what happens?

We monitor your flight/ship/train before and during the (cruise, trip) with the FlightRadar platform, and official applications of the chosen transport companies, if your flight/ship/train arrives before the scheduled time, your driver will arrive earlier , if your flight/ship/train arrives later, the assigned driver will arrive later. By booking with us via our Web platform or App, your trip, transfer or airport transfer is insured in every situation

How long does the driver wait for me at the airport, address, hotel, appartament, train station or port?

The free waiting time for domestic flights is 45 minutes, for international flights 60 minutes, 60 minutes for cruise ships, 15 minutes for addresses, hotels and stations. It is advisable to always have your phone turned on for any communications with the assigned driver, in any case, once the waiting threshold is exceeded, if the driver is available, a slight surcharge will be applied.

Is your assistance available 24 hours a day, 7 days a week?

Our offices are open from 09:00am to 18:00pm, but for emergencies and the management of your booking, you can start the online chat on the Web or App platform by indicating the booking number, the first available operator will take charge of your request.

Can I change my booking?

Certainly! Considering our terms and conditions as stated in section 7.5, please send an email to booking@tsairportransfers.com or initiate the live chat online to immediately get in touch with one of our operators. We will gladly try to make the requested modification to your booking.

Do you issue an invoice?

Certainly, when invoicing of the service is necessary instead of the tax receipt issued by the driver at the end of the transfer, enter your billing information in the notes during the booking phase.

What happens if the driver doesn't show up?

Our drivers strictly respect legal contracts with the TSA, failure to show up, if this were to happen, would result in a violation of the contract with the company and a full refund to the customer.

Is your service available 24/7?

Of course, 24 hours a day, 365 days a year, including holidays.

Can I pay online?

Certainly! I invite you to proceed to the online booking page. During the fourth step, you will be asked to select the payment method. You can choose to make the payment online or pay the driver directly by pre-authorizing the amount that will be unlocked once the driver has received the payment, within a 24-hour period.